Frequently Asked Questions

678b Q&A — Answers to all your questions

If you have any questions about security, bonuses, deposits, withdrawals, or sports betting, you will find clear answers on this page.

Whether you are new to 678b or an experienced player, many questions can come to mind — from account security to bonus terms, deposit methods, and cricket betting markets. Reading the 20+ questions and answers arranged in the five sections below will resolve most of your queries. If you cannot find an answer to your question, contact us directly via our 24/7 live chat or email.

Security & Privacy

A strong password should include uppercase and lowercase English letters, numbers, and special characters (such as @, #, !, $). A password of at least 12 characters is recommended. Do not use your date of birth, phone number, or any easily guessable word. For your 678b account, use a password you have not used anywhere else — this is the simplest way to keep your account secure.

Yes. All your information on 678b is protected through SSL encryption technology, the same technology used by banking sites. Your personal and financial information is never sold or transferred to third parties. If you would like to read our detailed privacy policy, please visit the Privacy Policy page.

If you suspect unauthorized access, change your password immediately. Then notify us via our 24/7 live chat or by email at [email protected]. Our support team will quickly verify the account and take the necessary steps. If you notice any suspicious transactions on your account, take a screenshot — it will help with the investigation.

Our only official address is 678b.mom. If you see the green lock icon and "https" in the URL bar, the site is genuine. Fake sites often lure users with misspelled names, incorrect domain extensions, or unexpected pop-ups. If in doubt, do not click any link — type the address directly into your browser.

Never. No representative of 678b will ever ask for your OTP, bKash PIN, Nagad PIN, or bank password. If anyone asks for this information, they are a fraudster. If you receive such a call or message, disconnect immediately and inform our support team.

Bonus Terms & Conditions

A wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. At 678b, wagering is calculated on the bonus amount only, not on the deposited amount. For example: if you deposit ৳1,000 you receive a ৳1,200 bonus, and once you place ৳1,200 × 20 = ৳24,000 in bets, you can withdraw your bonus winnings.

On the 678b platform, most games including slots, fishing games, table games, and sports betting count toward the wagering requirement. However, certain specific games or promotions may have separate conditions. Read the terms of a promotion carefully before claiming the bonus, or ask support.

Yes, every bonus has a set expiry period. If the wagering requirement is not met within that period, the bonus is cancelled. The expiry is stated in the terms of each offer. It is best to start playing right after claiming a bonus, as waiting could mean running out of time.

No. Under 678b's rules, each player may open only one account and the welcome bonus can be received only once. If the same person opens multiple accounts, all of them may be closed and the bonuses forfeited. This rule exists to ensure a fair playing environment for everyone.

The 678b welcome bonus is 120% of the first deposit, up to a maximum of ৳8,000. For example, depositing ৳14,000 gives you a ৳8,000 bonus and a total balance of ৳22,000. Smaller deposits also receive the 120% rate — for instance, a ৳1,000 deposit earns a ৳1,200 bonus.

Withdrawal Questions

The minimum withdrawal amount at 678b is ৳1,000. You cannot withdraw less than this in a single transaction. Once your withdrawal amount exceeds this limit, you can submit a withdrawal request at any time via bKash, Nagad, Rocket, or bank transfer.

You must meet the wagering requirement before withdrawing bonus winnings. Once the requirement is fulfilled, the winnings are added to your main balance and can be withdrawn normally. You can check how much wagering remains in the bonus section of your account.

678b generally completes withdrawals within 1 hour. However, when withdrawing a large amount for the first time, or if account verification is required, it may take a bit longer. If there is an issue, let us know via live chat.

Yes. 678b's withdrawal system operates 24 hours a day, seven days a week. Whether it is night or a weekend, you can submit a request at any time and it is generally processed within 1 hour.

A withdrawal request shows "Pending" initially because the team is verifying it. This process is usually brief. However, if it remains pending for a long time, or if additional information is requested on your account, contact us immediately via live chat or at [email protected].

How to Deposit Money

We currently support four payment methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, deposits can be made through most Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank. Deposit instructions are available in the Cashier section after logging in to your account.

678b does not charge any deposit fee of its own. However, bKash, Nagad, or Rocket may apply a small charge according to their own policies. Your bank's charges may also apply for bank transfers. To be sure, check with the relevant mobile banking service or your bank.

The minimum deposit amount is ৳300 across all payment methods. You can start depositing from ৳300 via bKash, Nagad, Rocket, or bank transfer. It is entirely possible to get started and experience the games with a small amount.

First, log in to your 678b account, go to the Cashier, and select bKash under the "Deposit" option. Send the specified amount to our designated bKash number and enter the transaction ID in the form. If the details are correct, the funds will be added to your balance within a short time. Deposit instructions are always kept up to date inside the Cashier.

Deposits via bKash, Nagad, and Rocket generally appear in your balance within a few minutes. Bank transfers may take slightly longer. Providing correct details and a transaction ID helps avoid issues. If there is a delay, contact us via live chat with your transaction ID.

Cricket & Sports Betting

The most popular cricket markets on 678b are: Match Winner (which team will win), Toss Winner, Method of First Wicket, Total Runs (over/under), Runs in a Specific Over, and Series Winner. These markets are especially active in T20 and One-Day formats.

Yes. 678b offers live in-play betting, which lets you place bets even after a match has started. It is a great opportunity to make decisions based on how the game is unfolding. Odds change every moment, so timing your decision well is important.

If a match is cancelled or ends as a no-result, the stake is generally refunded — meaning the bet is counted as "void". However, rules may differ depending on the specific market. If the result is determined by the DLS method, some markets may remain active. If you have any questions about a settlement, contact support.

Decimal odds are straightforward. Say in a hypothetical Bangladesh vs India match, Bangladesh's odds are 2.50. This means if you place a ৳100 bet and win, your total return is ৳250 (৳150 profit plus your original ৳100 stake back). The higher the odds, the lower the probability of winning but the bigger the reward.

Alongside cricket, 678b offers betting options on football, kabaddi, and several other sports. Markets are active for BPL, IPL, ICC tournaments, and international football competitions. To see the full list of sports, visit the cricket page.

Have more questions? We are always here

If you cannot find an answer on this page, our 24/7 support team is always ready to help. Ask any question in Bengali or English — you will get the fastest response via live chat.

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